We recognise that we must integrate our business values and operations to meet the expectations of our stakeholders. They include customers, employees, investors, suppliers, the community and the environment.

• We recognise that our social, economic and environmental responsibilities to these stakeholders are integral to our business. We aim to demonstrate these responsibilities through our actions and within our corporate policies.
• We take seriously all feedback that we receive from our stakeholders and, where possible, maintain open dialogue to ensure that we fulfil the requirements outlined within this policy.
• We shall be open and honest in communicating our strategies, targets, performance and governance to our stakeholders in our continual commitment to sustainable development.
• The Managing Director is responsible for the implementation of this policy and will make the necessary resources available to realise our corporate responsibilities. The responsibility for our performance on this policy rests with all employees throughout the company.

Our partnership focus:

• We shall ensure a high level of business performance while minimising and effectively managing risk ensuring that we uphold the values of honesty, partnership and fairness in our relationships with all our stakeholders.
• We shall support the development of our external stakeholders through led training courses and using our facilities for all of our business partners to hold seminars and industry meetings.
• Our contracts will clearly set out the agreed terms, conditions and the basis of our relationship and will operate in a way that safeguards against unfair business practices.
• We shall encourage suppliers and contractors to adopt responsible business policies and practices.
• We shall encourage dialogue with local communities for mutual benefit.
• We will register and resolve customer complaints in accordance with our standards of service.
• We shall support and encourage our employees to help local community organisations and activities in our region, particularly our employee chosen charities.
• We shall work with local schools, colleges and universities to assist young people in choosing their future careers, being an advocate for our industry.
• We shall operate an equal opportunities policy for all present and potential future employees and will offer our employees clear and fair terms of employment and provide resources to enable their continual development.
• We shall maintain a clear and fair employee remuneration policy and shall maintain forums for employee consultation and business involvement.
• We shall provide safeguards to ensure that all employees of whatever nationality, colour, race or religious belief are treated with respect and without sexual, physical or mental harassment.
• We shall provide, and strive to maintain, a clean, healthy and safe working environment in line with our Health and Safety policy and safe systems of work.
• We shall develop Environmental policies and objectives as part of the business planning cycle.

We at Western Counties pride ourselves on our workmanship and have a long standing service commitment to our customers. To continue this care and commitment we would be very grateful if you as a main Contractor could work together with us, following the procedures set out below to help us deal with any customer care issues.

Your main point of contact is:

Ollie Jambor.

Telephone Number: 01626 835937

Notifications of works needed

To ensure no time is wasted in responding to maintenance calls we must insist that all notifications of works needed, are sent via the form below:

Please note: We will not accept telephone calls or faxes as notifications of works.

Introduction

Western Counties Roofing Ltd recognises that it is essential to provide equal opportunities to all persons without discrimination. This policy sets out the organisation’s position on equal opportunity in all aspects of employment, including recruitment and promotion, giving guidance and encouragement to employees at all levels to act fairly and prevent discrimination on the grounds of sex, race, marital status, part-time and fixed term contract status, age, sexual orientation or religion.

Statement of policy

(a) It is the policy of Western Counties Roofing Ltd to ensure that no job applicant or employee receives less favourable treatment on the grounds of sex, race, marital status, disability, age, part-time or fixed term contract status, sexual orientation or religion, or is disadvantaged by conditions or requirements that cannot be shown to be justifiable. The organisation is committed not only to its legal obligations but also to the positive promotion of equality of opportunity in all aspects of employment.

(b) The organisation recognises that adhering to the Equal Opportunities Policy, combined with relevant employment policies and practices, maximises the effective use of individuals in both the organisation’s and employees´ best interests. Western Counties Roofing Ltd recognises the great benefits in having a diverse workforce with different backgrounds, solely employed on ability.

(c) The application of recruitment, training, and promotion policies to all individuals will be on the basis of job requirements and the individual’s ability and merits.

(d) All employees of the organisation will be made aware of the provisions of this policy.

Recruitment and promotion

(a) Advertisements for posts will give sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post. Information about vacant posts will be provided in such a manner that does not restrict its audience in terms of sex, race, marital status, disability, age, part-time or fixed term contract status, sexual orientation or religion.

(b) Recruitment literature will not imply a preference for one group of applicants unless there is a genuine occupational qualification which limits the post to this particular group, in which case this must be clearly stated.

(c) All vacancies will be circulated internally.

(d) All descriptions and specifications for posts will include only requirements that are necessary and justifiable for the effective performance of the job.

(e) All selection will be thorough, conducted against defined criteria and will deal only with the applicant’s suitability for the job. Where it is necessary to ask questions relating to personal circumstances, these will be related purely to job requirements and asked to all candidates.

Employment

(a) Western Counties Roofing Ltd will not discriminate on the basis of sex, race, marital status, disability, age, part-time or fixed term contract status, sexual orientation or religion in the allocation of duties between employees employed at any level with comparable job descriptions.

(b) Western Counties Roofing Ltd will put in place any reasonable measures and/or adjustments within the workplace for those employees who become disabled during employment or for disabled appointees.

(c) All employees will be considered solely on their merits for career development and promotion with equal opportunities for all.

Training

(a) Employees will be provided with appropriate training regardless of sex, race, marital status, disability, age, part-time or fixed term contract status, sexual orientation or religion.

(b) All employees will be encouraged to discuss their career prospects and training needs with their Line Manager or the HR Department.

Grievances and victimisation

(a) Western Counties Roofing Ltd emphasises that discrimination is unacceptable conduct which may lead to disciplinary action under the organization’s Disciplinary Procedure.

(b) Any complaints of discrimination will be pursued through the organisation’s Grievance Procedure.

On receipt of this document / revision, please destroy all previous and now obsolete copies. The next review is due: April 2019.

NFRC QA ROOFSAFE PLUS

BE DIFFERENT – BE BETTER

QA ROOF SAFE PLUS is the new product that we have developed for the NFRC to extend the benefits of membership. It applies to commercial contracts and is intended to provide a marketing aid that need cost you nothing but which will add value to your tenders in order to improve your closing success rate.

What is QA Roof Safe Plus?

It is a quality assurance and 10, 15 or 20 year contract works defects risk management programme.

Quality Assurance

The stringent NFRC membership eligibility criteria and its robust application will give clients confidence in the quality of your work and the expectation of fair dealing.
For all but the smallest jobs there are individual independent project technical audits involving:

• Design and specification approval.
• Inspections of work in progress.
• Final audit on Practical Completion.

Only when the auditor signs off the job by the issue of an unqualified Certificate of Approval can the long term protection commence.

Risk Management

The residual latent defect risk management element is provided via conventional latent defects insurance tailored to reflect your commitment to supporting the objectives of the programme.
In the first year you would give the insurer an undertaking to rectify all defects. In the unlikely event that you cease trading through insolvency in that time the policy would trigger to meet your obligations.

In years two through 10, 15 or 20 the policy provides for the rectification of defects, the repair of resultant damage to the building or structure and the reimbursement of specified associated costs and expenses.

A latent defect is a defect due to faulty design, specification, workmanship and/or materials not detected on completion of the works but which becomes apparent and is reported within the currency of the policy.

How does it benefit me?

Firstly, as a no-cost win/win marketing aid.

• By offering the Scheme your will add value to your tenders that will make them different to the others – better than the others.
• If the Client decides to take up the offer he pays the cost.
• If he does not you will at least score brownie points for having shown concern for his interests by offering it.

There is, however, nothing to prevent you building the cost into your estimate and providing the scheme as standard for all or selected jobs if you wish.
Secondly, the job audits will eliminate or substantially reduce the risk of you being recalled during the snagging period and so improve the profitability of the job.
Thirdly, discounted premiums will result in lower cost to your client than a similar scheme offered by a non-member.

What is the Scheme membership cost?

If you are prepared to incorporate an offer of the scheme with all your tenders and estimates using the Client Offer Letter download transferred to your letterhead, there is no Scheme joining fee or annual subscription.

If you only wish to use the Scheme as and when it is requested by a Client or potential Client the joining fee and annual subscription will be £500.00 but this will be refunded on receipt of the first order in each year.

To protect the interests of participating Members a new applicant joining simply to be able to compete with an already participating Member for a job will only be considered for deferred membership.

How do I apply to join?

Simply download and complete a registration form and send to the address on the form together with the joining fee (if applicable).

Western Counties Roofing (“us”, “we”, or “our”) uses cookies on westerncountiesroofing.co.uk (the “Service”). By using the Service, you consent to the use of cookies.

Our Cookies Policy explains what cookies are, how we use cookies, how third-parties we may partner with may use cookies on the Service, your choices regarding cookies and further information about cookies.

What are cookies

Cookies are small pieces of text sent by your web browser by a website you visit. A cookie file is stored in your web browser and allows the Service or a third-party to recognize you and make your next visit easier and the Service more useful to you.

Cookies can be “persistent” or “session” cookies.

How Western Counties Roofing uses cookies

When you use and access the Service, we may place a number of cookies files in your web browser.

We use cookies for the following purposes: to enable certain functions of the Service, to provide analytics, to store your preferences, to enable advertisements delivery, including behavioral advertising.

We use both session and persistent cookies on the Service and we use different types of cookies to run the Service:

– Essential cookies. We may use essential cookies to authenticate users and prevent fraudulent use of user accounts.

Third-party cookies

In addition to our own cookies, we may also use various third-parties cookies to report usage statistics of the Service, deliver advertisements on and through the Service, and so on.

Cookies In Use

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What are your choices regarding cookies

If you’d like to delete cookies or instruct your web browser to delete or refuse cookies, please visit the help pages of your web browser.

Please note, however, that if you delete cookies or refuse to accept them, you might not be able to use all of the features we offer, you may not be able to store your preferences, and some of our pages might not display properly.

Where can you find more information about cookies

You can learn more about cookies and the following third-party websites:

● AllAboutCookies: http://www.allaboutcookies.org/
● Network Advertising Initiative: http://www.networkadvertising.org/

This Privacy Notice regulates the use and protection by Western Counties Roofing Ltd and its group affiliates or if applicable Western Counties Roofing joint venture entities (“Western Counties Roofing”) of “personal data” you provide to Western Counties Roofing when using this Website. Personal data is information which identifies (or which could, with other information that we hold or are likely to hold, identify) a living individual.

Western Counties Roofing Ltd is a “data controller” under the Data Protection Act 1998 and processes personal data in accordance with the Data Protection Act 1998 up to the 24 May 2018 and with effect from 25 May 2018 the General Data Protection Regulation (EU 2016/679) (“Data Protection Laws”). For queries on data protection, please contact Western Counties Roofing Ltd’s Group Data Protection Officer at Group Data Protection Officer, Western Counties Roofing Ltd, Derber House, Heathfield Industrial estate, Old Newton Rd, Heathfield, Newton Abbot TQ12 6SL or roofing@wcr-ltd.co.uk.

Personal Data:

We will not collect any personal data about you or individuals accessing this website, except where it is specifically and knowingly provided or where it is necessary for Western Counties Roofing to process or hold for the purposes of the goods or services it provides and where there is a valid legal basis for doing so. Examples of personal data that you may provide to us when accessing this Website, and which we may collect and process, are:

• personal details such as: your name, address, email address , telephone number and occupation;
• employment details such as: specific employment information held such as length of service or employment history/ curriculum vitae where provided by you in relation to any application for a role made by you via this Website where you have applied for a role via the ‘Careers’ section on this Website and provided explicit consent via a separate consent form referencing this privacy notice;
• job alert preference details that you have selected regarding job alerts for roles within Western Counties Roofing where you have subscribed to such features via the Website and provided explicit consent via a separate consent form referencing this privacy notice;

Western Counties Roofing will also collect information about your computer, including where available and subject to your chosen cookie and privacy settings as made available on the Website your IP address, operating system and browser type and we may share non-personal aggregated statistics about our website visitors’ traffic patterns with authorised partners with a need to know namely, Google Analytics or Site Improve analytics or our authorised nominated web developer suppliers. However, we will not collect, sell or share any information about individual users.

Where we store your personal data:

All personal data you provide to us via the use of this Website is stored on systems with appropriate technical and organisational security measures and controls located within the European Economic Area, which are sufficient to comply with the requirements under the Data Protection Laws. We will only store your personal data for as long as necessary for Western Counties Roofing to process such personal data for the purposes set out in this Privacy Notice and in accordance with Western Counties Roofing’s internal retention policies and procedures (as updated, and available here). The accuracy of the information that we hold about you is important to us. If any of the personal information we hold about you becomes inaccurate or out of date (e.g. a contact/contact information changes), or you object to or wish to restrict us processing it, please inform us as soon as possible using the contact details below, so we can update our records.

Where we have given you (or where you have chosen) a password which enables you to access certain parts of our Website, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Uses made of the Personal Data:

We use personal data held about you for the following purposes:

• To send news updates to our Website subscribers. This may include press release announcements, financial results and other important news or alerts.
• To carry out our obligations arising from any agreement that we have with, or concerning, you and to provide you with the information, benefits and services that you request from us;
• To ensure that content from our Website is presented in the most effective manner for users;
• To allow you to participate in interactive features on or via our Website;
• To contact you in order to send you information that you have asked us to provide such as newsletters or information on Western Counties Roofing projects or initiatives either by email, telephone or via our ‘contact us’ page or which we think may be useful to you or to send marketing information to you only where you have explicitly consented to this via a separate consent form referencing this privacy notice;
• To notify you about our services and any changes to those services;
• To enable you to access information or to submit applications regarding potential roles at Western Counties Roofing or career opportunities via the ‘Careers’ page accessible via this website and to enable us to review and respond to such applications where you have subscribed to such features via the Website and provided explicit consent via a separate consent form referencing this privacy notice;
• To enable you to set and access job alert preferences regarding potential careers opportunities via the Website where you have subscribed to such features and provided explicit consent to such processing via a separate consent form referencing this privacy notice;
• To collect information such, as subject to your chosen cookie and privacy settings as made available on the Website, your IP address, operating system and browser type for the purposes of website analytics and sharing of non-personal aggregated statistics about our website visitors’ traffic patterns with authorised partners with a need to know namely, Google Analytics or Site Improve analytics or our authorised nominated web developer suppliers.
• Complying with our legal obligations, any relevant industry or professional rules and regulations or any applicable voluntary codes;
• Complying with demands or requests made by any relevant regulators, government departments and law enforcement authorities or in connection with any disputes or litigation;
• In connection with any sale, merger, acquisition, disposal, reorganisation or similar change of entity managing website’s business.

Unless otherwise agreed with you, we will not use any of your personal data for automated decision-making or profiling.

Disclosure of your Information:

We will share your information with the Western Counties Roofing group of companies and, where relevant, their professional advisers. Where required by law or regulatory requirement, or where necessary to fulfil our contract with you, we may also share your information with:

• other companies who provide goods/services to us;
• our professional advisers and auditors;
• regulators, government departments, law enforcement authorities, and insurance companies;
• any relevant ombudsman, dispute resolution body or the courts; and
  persons in connection with any sale, merger, acquisition, disposal, reorganisation or similar change in the Western Counties Roofing business.

Personal data shall not be transferred to or stored at a destination outside the European Economic Area (“EEA”).

The transmission of information via email or the internet is not completely secure. We cannot guarantee the security of you data transmitted to our site; and any transmission is at your own risk.

Legal Basis for Processing: Data Protection Laws require that we meet certain conditions before we are allowed to use your personal data as described in this Privacy Notice. For personal data which is not ‘sensitive personal data’ or ‘special categories of personal data’ under Data Protection Laws, unless otherwise notified, we rely on a condition known as “legitimate interests” in order to process your personal data for the above specified purposes. For example, it is in our legitimate interests to process your personal data in relation to your business contact names, and contact details where it is required by us in order to for us to:

• ensure that content from our Website is presented in the most effective manner for users;
• allow you to participate in interactive features on or via our Website
• administer and respond to inquiries from you in connection with your use of the Website or our products or services; and
• procure goods and services for you as a supplier where applicable;
• meet legal obligations under the GDPR and applicable data protection laws to hold necessary information as part of our GDPR compliance programme record-keeping obligations.

We will ensure that the collection and processing of your personal data:

• is kept to a minimum with regards to the amount of data collected and the extent of any processing;
• will not be overly intrusive to you; and
• will be proportionate in order to meet our legitimate interests, as above.

If applicable, we will only process ‘sensitive personal data’ or ‘special categories of personal data’ provided by you where you have provided your explicit consent to do so via a separate consent form referencing this privacy notice or where there is an alternative legal basis for such processing under Data Protection Laws.

Your rights in relation to your personal data: Under Data Protection Laws you have the following rights in relation to your personal data:

• right to access your personal data by subject access request;
• right to have your personal data rectified if inaccurate/incomplete;
• right to object to direct marketing;
• the right to have your data erased or removed, and where the personal data has been made public, that other controllers processing the personal data also erase links to, or copy or replication of, such personal data;
• the right to restrict the processing of your data;
• the right of data portability, namely to obtain and reuse your data for your own purposes across different services;
• the right to not be subjected to automated decision making (including profiling) where it produces a legal effect or a similarly significant effect on you;
• and the right to bring a civil action if there is a breach of the Data Protection Laws.

Contact Us and Complaints: You may contact us in relation to the above rights by contacting Western Counties Roofing’s Data Protection Officer at: roofing@wcr-ltd.co.uk. Requests for subject access to personal data will be administered free of charge.

If you are not happy with the way in which your personal data is held or processed by us, or if you are not satisfied with our handling of any request by you in relation to your rights, we would request that you raise a complaint with our Data Protection Officer at the contact details set out above in the first instance, however, you always have the right to complain re: data protection matters to the Information Commissioner Office (ICO). The ICO is the UK’s independent body set up to uphold information rights. You can find out more about the ICO on its website.

Links to Other Website: This Privacy Notice only applies to this Website and does not apply to any links within the site linking to other websites. We ask you to read the privacy notices on other websites you visit.

Changes to this Privacy Notice: This Privacy Notice is correct as at 21 May 2018, however we keep this Privacy Notice under regular review, and we reserve the right to change it at any time on notice to you.

We will email you to notify you of these changes where:

we are making substantial changes, or where we are doing something with your personal data, which you might not expect based on what we have told you in this Privacy Notice.

Otherwise, any updates to this Privacy Notice will be notified to you by a clearly highlighted banner on the homepage of this Website.

Access to and use of any part or page of www.westerncountiesroofing.co.uk (the “Website”) is provided by Western Counties Roofing Ltd on the terms below. These pages are published by Western Counties Roofing Ltd.

By using the Website, you agree to be bound by these terms, which shall take effect immediately on your first use of the Website.

If you do not agree to be bound by all of the following terms please do not access, use and/or contribute to the Website. Western Counties Roofing may change these terms from time to time and so you should check these terms regularly. Your continued use of the Website will be deemed acceptance of the updated or amended terms. If you do not agree to the changes, you should cease using the Website.

You agree to use the Website only for lawful purposes and in a way that does not infringe the rights of Western Counties Roofing or restrict or inhibit anyone else’s rights, use or enjoyment of the Website. Prohibited behaviour includes harassing or causing distress or inconvenience to any person, transmitting obscene or offensive content or disrupting the normal flow of dialogue within the Website.

Intellectual property

Copyright in these pages is owned by Western Counties Roofing. Other than as set out below, all copyright, trademarks, design rights, patents, database rights and other intellectual property rights (registered and unregistered) in and on the Website and all content (including all applications) located on the Website shall remain vested in Western Counties Roofing or its licensors (which includes other users). You may not copy, reproduce, republish, disassemble, decompile, reverse engineer, download, post, broadcast, transmit, make available to the public, or otherwise use Website content in any way except for your own personal, non-commercial use. All other use is prohibited. You also agree not to adapt, alter or create a derivative work from any Website content except for your own personal, non-commercial use.

Copyright in any contributions you choose to make as part of any discussion forum or website community on the Website will remain with you and this permission is not exclusive, so you can continue to use the material in any way including allowing others to use it.

Limitation of liability

The content of the pages of this Website is for your general information and use only. It is subject to change without notice.

Content and information provided by third parties other than Western Counties Roofing is identified clearly where it appears. You must take appropriate steps to verify this information before acting upon it.

Although we have taken every care when putting together this Website, and have tried to make sure the information it contains is up to date and accurate, we cannot guarantee that it is all correct. Neither Western Counties Roofing nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this Website for any particular purpose and you use the Website at your own risk. You acknowledge that such information and materials may contain inaccuracies or errors and Western Counties Roofing and its group companies expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Western Counties Roofing does not warrant that functions available on the Website will be uninterrupted or error free, that defects will be corrected, or that the Website or the server that makes them available are free of viruses or bugs. You acknowledge that it is your responsibility to implement sufficient procedures and virus checks (including anti-virus and other security checks) to satisfy your particular requirements for the accuracy of data input and output.

Western Counties Roofing are responsible for the availability or content of any third party sites that are accessible through the Website. Any links to third party websites from the Website are provided for convenience only and do not amount to any endorsement of that site by Western Counties Roofing or its group companies and any use of that site by you is at your own risk.

Any reference to any product or service which has been or may be provided by Western Counties Roofing Ltd or any other company does not amount to a promise that such product or service will be available at any time. Changes to or improvements in such products or services may be made at any time without notice.

User Generated Content

Content posted in any discussion forums or website communities that are part of this Website may be created by members of the public. The views expressed are theirs and unless specifically stated are not those of Western Counties Roofing. Neither Western Counties Roofing nor its group companies are responsible for any content posted by members of the public on the Website.

If you wish to engage in any discussion forums that are part of this Website, you must accept the Terms and Conditions of Use – User Generated Content.

Privacy

Any personal information you supply to the Website will be collected, stored and used in accordance with Western Counties Roofing’s Privacy Statement.

General

These conditions of use are governed by the laws of England and Wales and you agree that the English courts shall have exclusive jurisdiction in any dispute.

To the extent that any part of these conditions of use is found to be invalid, unlawful or unenforceable by any court of competent jurisdiction such part shall to that extent be severed from the remaining terms all of which shall remain in full force and effect as permitted by law.

The failure or delay of Western Counties Roofing to exercise or enforce any right in these terms does not waive Western Counties Roofing’s right to enforce that right.